Frequently Asked Questions

How do I place an order with Palantise?

Browse our full collection, add the items you want to your cart and go to checkout. Enter your shipping address and payment details, then confirm your order. You will receive an order confirmation by email shortly afterwards.

Do I need an account to order?

No, you can check out as a guest. An account is optional and makes it easier to see your order history and save your details for next time.

Can I change or cancel my order?

Yes, free of charge, but only before your order is processed. Email us right away at support@palantise.com with your order number and the change you need. Once an order has been processed, it can no longer be changed or cancelled, but our 30-day return policy still applies.

I haven't received an order confirmation. What should I do?

First check your spam or junk folder, as confirmation emails sometimes land there. If it isn't there, your email address may have been mistyped at checkout. Email support@palantise.com with your name and the approximate order date, and we will look up your order.

Can I order several items in one order?

Yes. You can combine piggy banks, money-saving boxes, diversion safes, lock boxes, coin organizers and other items in a single order and check out in one go. Shipping stays free, whatever you combine.

Can I get an invoice for my order?

Your order confirmation email serves as proof of purchase. If you need a separate invoice, email support@palantise.com with your order number and we will send one to you.

Do you ship to my country?

Our main market is the United States, and we also ship internationally. Enter your shipping address at checkout to confirm your order details.

How much does shipping cost?

Shipping is free on every order, within the United States and internationally, with no minimum order value.

How long will my order take to arrive?

Every order is delivered within 7–10 business days of being placed. For full details, see our Shipping Policy.

How do I track my order?

As soon as your order ships, we email you a tracking number so you can follow your parcel until it reaches you. Tracking information can take 24–48 hours to update after you receive it.

What if I entered the wrong shipping address?

Please check your address carefully at checkout, as you are responsible for entering it correctly. If you spot a mistake, email support@palantise.com right away with your order number and the correct address. We can update it as long as your order has not been processed yet.

Will I have to pay customs duties or import taxes?

For deliveries outside the United States, the destination country may charge customs duties or import taxes. These charges are set by local authorities, not by us, and are the customer's responsibility. If you are unsure, check with your local customs office before ordering.

My order hasn't arrived yet. What should I do?

If nothing has arrived 10 business days after you placed your order, email support@palantise.com with your order number and we will look into it for you.

Tracking says delivered, but I can't find my parcel. What now?

First check around your property and with your neighbors, then contact the carrier. If it still hasn't turned up, email us with your order number and we will help you investigate. Please note that we are not responsible for parcels lost or stolen after confirmed delivery to the address provided at checkout.

Can I send an order as a gift to a different address?

Yes. A piggy bank or money-saving box can make a fun gift, and you can simply enter the recipient's address as the shipping address at checkout. Shipping is free on every order.

What is your return policy?

You can return items within 30 days of the day you receive them. Items must be unused and in the same condition as received, with tags, original packaging and proof of purchase. Read the full details in our Returns & Refunds Policy.

Can I return sale items or gift cards?

No. Sale items and gift cards are not returnable. If a sale item arrives damaged, defective or is not what you ordered, please contact us and we will make it right.

How do I start a return?

Email support@palantise.com with your order number and the item you would like to return. We will confirm your return and send you instructions. Please do not send anything back before you receive our confirmation, and write your order number on or inside the parcel.

Where do I send my return?

Returns go to our returns warehouse, not to our office: Zhong Lin, Room 2C-2, 2/F, No. 579 Qianpu East Road, Siming District, Xiamen, Fujian 361008, China. We also include this address in your return instructions. Our Wyoming office does not accept returns, so please do not send items there.

Who pays for return shipping?

For change-of-mind returns, or any other reason, return postage is paid by the customer. If your item is damaged, defective or not what you ordered, we cover the return cost and replace the item or refund you.

How long does a refund take?

Once we have received and approved your return, we refund you to your original payment method within 10 business days. Your bank or card provider may need a few extra days to show the amount in your account. If more than 15 business days have passed since approval, please contact us.

Can I exchange an item?

To exchange an item, please return it following our returns process and place a new order for the item you would like instead.

I received a damaged or wrong item. What should I do?

Email support@palantise.com as soon as possible after delivery, ideally within 48 hours, with your order number and photos of what you received. We will replace the item or refund you, and cover the return cost.

I live in the EU or UK. Do I still have my right of withdrawal?

Yes. You keep your statutory 14-day right of withdrawal. Our 30-day return policy is offered in addition to that right and does not replace it.

Which payment methods do you accept?

We accept Visa, Mastercard, Discover, Shop Pay and PayPal. Other payment methods may appear at checkout depending on your location and device. See our Payment Policy for details.

Is it safe to pay on palantise.com?

Yes. Card and Shop Pay payments go through Shopify Payments' encrypted, PCI-DSS compliant checkout, and PayPal payments are handled by PayPal. Your full card number is never shared with us or stored by us.

Which currency will I be charged in?

Our prices are in US dollars (USD). Depending on your location, other currencies may be shown at checkout. The currency shown at checkout is the currency you will be charged in.

When is my payment taken?

Payment is taken when you place your order. If you cancel before your order is processed, you receive a full refund.

Do you offer cash on delivery?

No. All orders are paid online at checkout using one of the payment methods shown.

Why was my payment declined?

Declines usually come from your bank or card issuer, for example because of a security check or a limit on your card. Check your details, try another payment method, or contact your bank. If the problem continues, email support@palantise.com.

I see a charge I don't recognize. What should I do?

Please contact us at support@palantise.com before opening a chargeback or PayPal dispute. Most payment questions can be resolved quickly once we can look at your order.

What does Palantise sell?

Palantise offers kids piggy banks and money-saving boxes, including electronic ATM-style banks with a password or fingerprint and wooden and novelty designs. We also sell diversion safes and hidden storage, lock boxes, coin organizers, plus some storage organizers and educational toys. Browse the full collection.

Where can I find details about a specific item?

The description and details of each item are listed on its product page. If anything is unclear, email support@palantise.com with the name of the item and we will answer your question.

Is this product suitable for my child's age?

Please check the age guidance and product details on each product page before ordering. We recommend adult supervision for young children when they use any of our products.

Do electronic piggy banks need batteries?

Some electronic banks may need batteries. If a product needs batteries, this is listed on its product page, so please check there before ordering.

Will a diversion safe protect my valuables?

Diversion safes and hidden storage help keep valuables out of sight. They are not a substitute for a certified safe or insurance, so please keep important or high-value items protected accordingly.

Is a piggy bank a good gift?

Yes. A piggy bank or money-saving box can be a fun way to encourage children to save, for birthdays, holidays or any occasion. You can ship your order directly to the recipient by entering their address at checkout.

Will the item look exactly like the photos?

We show our products as accurately as possible. Screen settings and lighting can cause small differences in color and finish. If in doubt, check the product description or contact us before ordering.

How do I create an account or update my details?

Click the account icon on palantise.com to create an account or log in. Once logged in, you can manage your details, addresses and order history from your account page. Accounts are for adults aged 18 or older.

I forgot my password. What should I do?

On the login page, click “Forgot your password?” and follow the instructions sent to your email to set a new one.

How can I contact Palantise?

Email us at support@palantise.com or call +1 740 272-5703, Monday to Friday, 8:00 AM to 6:00 PM ET. You can also use the form on our Contact Us page.

How quickly will I hear back?

We reply to emails within 24 hours on business days, Monday to Friday. Messages sent on weekends are answered on the next business day.

How do you use my personal data?

We use your data to process your orders, provide support and, with your consent, send you updates. You can ask to access, correct or delete your data at any time, and we do not sell your personal information. Orders and accounts are for adults aged 18 or older, and we do not knowingly collect data from children under 13. Read the full details in our Privacy Policy.

I have a complaint. What is the process?

Please contact us first at support@palantise.com; we resolve most issues quickly. If you are an EU consumer and are not satisfied with the outcome, you can also use the European Commission's Online Dispute Resolution platform.

Who is the company behind Palantise?

Palantise is operated by Ecomvest LLC, a limited liability company organized in the State of Wyoming, USA, at 30 North Gould Street, Sheridan, WY 82801, United States. Ecomvest LLC is the seller for all orders placed on palantise.com. See our Legal Notice for more information.

Where can I find your other policies?

All our policies are available on the website:

Shipping Policy: delivery times, tracking, customs
Returns & Refunds: 30-day returns, return process, refunds
Payment Policy: payment methods, currency, security
Terms of Service: contract terms, governing law, consumer rights
Privacy Policy: your data rights, cookies, data processors
Legal Notice: company information, hosting, copyright