Palantise · Shipping Policy
Shipping & Delivery
Your Order Journey
From the moment you place your order to the day your new piggy bank, safe or organizer arrives, here is what to expect. We process your order within 1–3 business days, and every order is delivered within 7–10 business days of being placed.
From checkout to your door
Order placed & payment confirmed
Payment is taken when you place your order, and you receive an order confirmation email.
Processing: 1–3 business days
We prepare, pack and hand your order to the carrier within 1–3 business days (24–72 business hours) after payment confirmation.
Your order ships & tracking email
As soon as your order ships, we email you a tracking number so you can follow it on its way.
Delivery to your door
Your order is delivered within 7–10 business days of being placed. See section 03 for details.
Changed your mind about something?
Orders can be changed or cancelled free of charge only before they are processed, so please email us right away. Once an order is processed it can no longer be changed or cancelled, but our 30-day return policy still applies. See section 08 for details.
Destinations & Shipping Costs
We ship our piggy banks, money boxes, diversion safes, lock boxes and organizers across the United States and internationally. Shipping is free on every order, with no minimum spend and no delivery fees added at checkout.
What is included
Free shipping on every order, whatever the order value
Free shipping in the United States and internationally
A tracking number emailed once your order ships
Good to know
The total shown at checkout already includes free shipping
Customs duties or import taxes outside the US are not part of our shipping (see section 05)
Please make sure your shipping address is correct before you order (see section 08)
Processing & Delivery Times
Our delivery timeframe is counted from the day you place your order and already includes processing, so you know exactly when to expect it.
Processing & delivery
Orders are processed within 1–3 business days (24–72 business hours) after payment confirmation.
Every order is delivered within 7–10 business days of being placed, processing included.
Business days are Monday to Friday, excluding public holidays.
United States & international
The same 7–10 business day timeframe applies whether your order ships within the United States or to an international address.
Still waiting after 10 business days?
If nothing has arrived 10 business days after you placed your order, please email support@palantise.com with your order number and we will follow up with the carrier for you.
Order Tracking
Every Palantise order ships with tracking. We keep you updated by email at the key steps, so you always know where your order is.
Order confirmation email
Sent after your order is placed. It shows your order number, the items you ordered and your shipping address. If you cannot find it, please check your spam or promotions folder.
Shipping confirmation & tracking number
Sent once your order ships. It includes your tracking number so you can follow your delivery.
In-transit updates
Tracking can take 24–48 hours to show its first update. After that, it updates as your parcel moves through the carrier network. These updates come from the carrier and may not always appear in real time.
Delivered
If tracking shows your parcel as delivered but you cannot find it, check with your neighbors and the carrier, then contact us with your order number.
Tracking not updating?
It is normal for a new tracking number to take 24–48 hours to update, and for tracking to pause briefly while a parcel is in transit. If you are concerned, email support@palantise.com with your order number and we will check on it for you.
Customs, Duties & Currency
If you are ordering from outside the United States, here is what to expect when your order crosses a border.
Customs duties & import taxes
For deliveries outside the United States, the destination country may charge customs duties or import taxes. These are set by local authorities, are the customer's responsibility and are not part of our free shipping.
Your local customs office can tell you what applies in your country.
Prices & currency
Our prices are in US dollars (USD). Depending on your location, other currencies may be shown at checkout, and the currency shown at checkout is the currency you are charged in.
For accepted payment methods, see our Payment Policy.
If customs contacts you
If your local customs office contacts you for information or payment, please respond quickly so your parcel can continue on its way to you.
Your Consumer Rights
This policy works alongside the consumer protection laws of your country or state of residence. Those mandatory rights always apply and are not limited by this policy.
EU & UK customers
You keep your statutory right to withdraw from an online purchase within 14 days, in addition to our 30-day return window. See our Returns & Refunds Policy for the full process.
Your personal data
We share your name, shipping address and contact details with shipping carriers only to deliver your order. See our Privacy Policy for details.
Our delivery commitment
If something goes wrong with your delivery, we will help you sort it out.
If your order is late or does not reach you, contact us and we will investigate with the carrier and keep you updated on the next steps.
Contact us first
Email support@palantise.com with your order number. We reply within 24 hours on business days (Monday to Friday, 8:00 AM to 6:00 PM ET).
Online dispute resolution
EU customers can also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Nothing in this policy limits or waives your statutory consumer rights. Where any part of this policy conflicts with the mandatory law of your country or state of residence, that law takes priority.
Damaged, Lost & Delayed Parcels
Most orders arrive safely, but if something goes wrong on the way, follow the steps below so we can help you as quickly as possible.
Damaged, defective or wrong item: tell us quickly
If your item arrives damaged, defective or not what you ordered, please let us know as soon as possible after delivery, ideally within 48 hours, and include photos. In these cases we cover the return cost and replace the item or refund you.
Delayed or missing parcel
If nothing has arrived 10 business days after you placed your order, contact us with your order number.
We will check the tracking, follow up with the carrier and keep you updated.
Marked as delivered but not found
Check with your neighbors and the carrier first, then contact us. We will help you investigate.
We are not responsible for parcels lost or stolen after confirmed delivery to the address provided at checkout.
Take photos
For a damaged, defective or wrong item, photograph the packaging and the item. Keep all packaging until your case is resolved.
Email us
Write to support@palantise.com with your order number, a short description and your photos. Please do not send anything back until we confirm and send you instructions.
We review your case
We reply within 24 hours on business days and, where needed, contact the carrier on your behalf.
We put it right
For damaged, defective or wrong items, we cover the return postage and replace the item or refund you to your original payment method, at no cost to you.
Please contact us before opening a chargeback or PayPal dispute
We can usually solve a delivery problem faster than your bank can.
Chargebacks and disputes can take weeks to resolve and do not speed up a carrier investigation. If there is an issue with your delivery, reach out to us first and we will do everything we can to help.
By email
support@palantise.com. Please include your order number. We reply within 24 hours on business days.
By phone
Call +1 740 272-5703, Monday to Friday, 8:00 AM to 6:00 PM ET. Please have your order number ready.
Delivery Address & Changes
We ship to the address you enter at checkout, and you are responsible for making sure it is correct. Please take a moment to check it before you place your order.
Before you order
Include your full name, street, house or apartment number and ZIP or postal code
Add a phone number so the carrier can reach you if needed
Double-check spelling, especially for international addresses
Please note
Changes and cancellations are only possible before your order is processed
We are not responsible for delivery problems caused by an incorrect or incomplete address entered at checkout
Need to change your address or cancel?
Email support@palantise.com right away with your order number. We can update your address, or cancel your order free of charge, as long as it has not been processed yet. Once processed, it can no longer be changed or cancelled, but you can still use our 30-day return policy.
Questions about your delivery?
Our team is available Monday to Friday, 8:00 AM to 6:00 PM ET, and replies to emails within 24 hours on business days. Please always include your order number.
This policy applies to all orders placed on palantise.com. It should be read together with our Returns & Refunds Policy, Payment Policy, Terms of Service and Privacy Policy. Palantise is a trading name of Ecomvest LLC, a Wyoming limited liability company, 30 North Gould Street, Sheridan, WY 82801, United States. Nothing in this policy affects rights that cannot be waived under the law of your country or state of residence. We may update this policy from time to time without affecting your statutory rights. Effective October 13, 2026.